Service Advisor

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization

Essential Duties and Responsibilities include the following. Other duties may be assigned. Works with customer and technician to identify required maintenance. Performs road test of customer vehicles. Advises customers on necessary/suggested services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer. Schedules appointments with customer. Maintains Customer Satisfaction scores at or above designated standards. Meets dealership’s standards for repair/order production. Follows Safeguards rules and regulations.

Job Requirements Reynolds & Reynolds DMS Knowledge - preferred but not required ASE Certification (C1) - preferred but not required Associates Degree or previous experience in a customer service oriented role preferred Professional appearance and strong communication skills Basic computer skills a plus Organization skills Must have the ability to multi-task Work well under pressure Proven track record Strong record of positive Customer Satisfaction results Team-oriented Valid in-state driver’s license with good driving record Submit to and successfully complete MVR, background check, and pre-employment drug test