Customer Experience Specialist

Hello Alfred

(New York, New York)
Full Time
Job Posting Details
About Hello Alfred
Hello Alfred is the trusted operating system for your home. Powered by technology and exceptional service. Hello Alfred goes beyond demand by changing the way that everyday people manage their lives. Its platform brings together the best on­-demand and local services to put your home on autopilot so that you can do what you do best: rock your career, build a business, play with your kids, or pick up a new hobby, but always Come Home Happy.
Summary
You'll be on the front lines of our business, building strong relationships with our most important partner: our members. You'll find solutions to tough problems and construct processes around your new learnings.
Responsibilities
* Receive, review, manage, and execute all special requests: (e.g., TV mounting, paint/home repair quotes, personal organizer, returning items to stores, planning date-night). * Make “yes/no” call on moving forward with requests based on cost-efficiency and ability to execute * Research problems and implement solutions: You’ll sort and organize customer requests daily, and do the research to figure out how to solve the tougher problems. Find something we haven’t done yet? No problem! You’ll scour the world for the best solution and see it through to completion. * Customer contact: You’ll speak with customers and get to know what they really need from us and be sure to update client profiles and preferences based upon their weekly services. * Vendor Relationship Management: You’ll work closely with our vendor partners to book services, and help us source new partners as needed.
Ideal Candidate
* You hold a Bachelor's degree/equivalent * You're meticulous, detail-oriented, and supremely organized * You are a true customer guru (i.e., you have 1-4 experience directly in a customer service/customer experience role. You love finding new ways to surprise and delight your customers.) * You have the ability to work with all sorts of personalities and love helping people get the job done * You are enthusiastic/optimistic - nothing stands in your way that you can’t tackle with a smile * You problem solve in your sleep and love juggling multiple things at once * You’re passionate about the Alfred service and flexible enough to get your hands dirty
Compensation and Working Conditions
Benefits Benefits included

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