Customer Success Manager

At Healthify we're fundamentally rethinking how healthcare organizations and communities work together to connect struggling populations to social services. Our founding team of technologists and social workers came from a background of working with vulnerable patients in Baltimore hospitals.

Healthify is looking for an energetic, thoughtful person with project management and/or account management experience to join our growing Customer Success team! This is a great opportunity for an organized, strong communicator to help set product priorities and drive the long-term growth of our business. In doing that, you’ll have a hand in helping us achieve our mission - building a world where no one’s health is hindered by their need.

• Be the face and voice of Healthify, and act as a cultivator of client retention and happiness
• Guide users through implementation with a “training-first” mindset
• Troubleshoot user issues
• Work closely with our product and engineering teams to help our products grow and flourish

• 3+ years experience in a client-facing role
• Analytical thinker
• SaaS experience at (preferably at an early stage startup)
• High EQ -- you'll be working with many people, both internally and externally
• An interest in public health and healthcare technology and policy
• Must be living in, or willing to relocate to, the Tri-State Area

The following would be nice:

• Work experience in healthcare or public health
• Project management history
• A knack for having great ideas!