**Education**
* Associate's degree, completion of Vocational Nursing School, Medical Assisting or Pharmacy
Technician Program
**Certification/ Licensure Required**
**Prefer one of the following:**
* Current, valid and unrestricted California Medical Assistant Certification
* Current, valid and unrestricted Licensed Vocational Nurse (LVN) license
* Current, valid and unrestricted Pharmacy Technician Certification
**Government Clearance & US Citizenship Requirement**
* N/A
**Knowledge, Skills & Abilities**
* Knowledge of Medicare, Medi-Cal and publicly-funded health care programs in California
* Excellent customer service skills
* Ability to balance and prioritize multiple tasks
* Must be willing to work and contribute in a team environment and flexible to change
* Proficient computer skills using Microsoft Office applications
* Strong written and verbal communication skills
* Bilingual preferred
**Experience Required**
* Minimum three years clinical experience
* Or any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.
**Working Conditions**
- The following section describes the general physical requirements for this position. Please note that constant refers to more than 81% of time; significant refers to 40-80%; and moderate refers to 20-40% of the time.
- Operates personal computers, printers, facsimile, telephones, copy machines and other commonly used office accessories/equipment.
- Exposed to confidential information and expected to maintain confidentiality at all times; must adhere to HIPAA rules and regulations.
- May be required to work outside of normally scheduled hours as mandated by the client, project and/or workload (e.g. evenings, weekends, and/or holidays).
- May be required to maintain established work pace, meet deadlines; may have last minute urgent requests.
- Physical activity may include: twisting, reaching, kneeling, bending, stooping, squatting, crawling, grasping, grabbing, pushing, pulling, repetitive motion, climbing, etc.
- Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Required to have hearing ability to receive detailed information through oral communication.
- Required to have speaking ability to express or exchange ideas
- Constant concentration may be required on various subjects by listening, reading and thinking clearly.
- Interaction with others may be required. May need to listen, think, and speak in order to interact with others. Business interactions and behavior between coworkers and/or external customers are required. This may require face-to-face or telephone interactions.
- Thinking at work may include listening, learning, analyzing, evaluating, and the ability to interpret what is seen and/or heard, or to link information from one issue to the next.
- Constant computer usage including typing and/or eye strain.
- Constant repetitive arm, wrist, hand and finger motions -- making repetitive movements (e.g. key boarding, filing, data entry).
- Moderate phone usage; headsets may be required.
- Constant amount of time spent working in a loud office environment with frequent interruptions/distractions.
- Constant sedentary work (desk bound or seated).
- Constant reading is required via computer screen and/or bound printed materials.