Service Agent

Goosehead Insurance is one of the largest and fastest growing personal lines insurance agencies in the country. Our purpose is to always put clients first. We are about serving our clients with the utmost honesty and integrity. We believe in providing our clients with choice, because one insurance provider is seldom the best option for everyone. We find the right insurance coverage at the best price, which is easy to do since we work with many different insurance companies instead of just one.

The primary responsibilities of a Service Agent are managing client insurance portfolios and delivering an exceptional service experience to all of our clients. This includes everything from routine servicing, billing, and maintenance of home and auto insurance policies, to complex additions and alterations of multimillion-dollar commercial accounts and risk portfolios. The Service Agent is also responsible for managing retention of accounts, preventing cancellations among clients, generating cross-sell leads and upselling coverage to existing clients. Associates work closely with senior management to develop the skills necessary to carry out these duties, as well as completing a training and licensing program.

Having prior work experience in a fast-paced environment or being proficient (reading, writing, and conversing) in a secondary language, specifically Spanish, is a plus.

• Demonstrate strong intellectual ability
• Have a passion for being part of a team that drives our company to industry leadership
• Have a college degree with a minimum GPA of 3.0 or previous business experience
• Show evidence of organizational and multitasking abilities
• Have strong interpersonal skills