Care Coordination Case Manager

Genworth Financial

(Waltham, Massachusetts)
Full Time
Job Posting Details
About Genworth Financial
Genworth Financial is a Fortune 500 insurance company. The firm was founded as The Life Insurance Company of Virginia in 1871. In 1986, Life of Virginia was acquired by Combined Insurance, which became Aon plc in 1987. In 1996, Life of Virginia was sold to GE Capital. In May 2004, Genworth Financial was formed out of various insurance businesses of General Electric in the largest IPO of that year.
Responsibilities
A Care Advocate Case Manager reviews eldercare assessments, develops a care plan for the customer based on the assessment and oversees the ongoing care needs of the customer via telephonic check- ins. The assessments are conducted by the company's nationwide network of field nurses which are trained by and work with the Care Advocate Case Manager. In cases not requiring a face to face evaluation, a Care Advocate Case Manager may also conduct telephonic assessments of an individual’s care needs in order to gather the necessary information to develop a service plan and coordinate appropriate services and resources. This position uses his or her eldercare expertise and communication skills to assure that the company serves customer’s with the highest degree of quality and customer service. A Care Advocate Case Manager must be caring and empathetic with customers. He or she must be able to work in a fast paced environment, and be computer literate.
Ideal Candidate
Essential Qualifications: • RN or LSW with license in good standing. • 4-5 years of experience in case management, home care, acute care, and/or a rehabilitation setting. • Excellent computer and technical skills. • Positive and professional manner to represent CareScout internally and externally. • Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner. • Ability to meet daily standards in both productivity and accuracy. • Self directed with the ability to work both independently and as part of a team. • Excellent communication skills, both oral and written, with a customer service focused attitude. • Willingness and commitment to develop and maintain professional growth. • Excellent communication skills, both oral and written, with a customer service focused attitude. • Willingness and commitment to develop and maintain professional growth. **Preffered Qualification:** • Long Term Care / Insurance industry knowledge • Telephonic case management / Home Health Care experience • Corporate office experience • Assessing needs of families’ aging loved ones and developing services plan • Extensive knowledge of senior care service provider and resource landscape

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