Customer Representative for Activation and Retention

Fundbox is fixing the small business economy by offering business owners a common-sense approach to cash flow management, powered by science.

As our senior team member focused on optimizing the acquisition funnel, you’ll be a critical contributor to our growth efforts. Your primary responsibility will be the customer journey from the time they land on the website to the time they become a bona fide customer. You are a skilled growth-minded marketer who’s data driven and hyper-focused on the customer experience. Most importantly, you are energized by the opportunity to solve difficult challenges, you’re an awesome team player, and you love to win.

• Analyze all aspects of Fundbox’s conversion funnel and develop strategies to improve/maximize conversion rates
• Collaborate cross-functionally (sales, BD, product, engineering, BI) to drive key growth strategies forward
• Ensure we have the right tool-set and internal processes to effectively execute
• Drive testing efforts with focus on fast iterations and quick learnings
• Run large projects from start to completion (ex., implementation of marketing automation, SEO of website, etc.)
• Develop and execute quarterly plans
• Work with the executive suite to develop strategies in support of overall marketing/company goals

• Minimum of 6 years of experience in a similar role/function
• Strong, well-rounded marketing background with emphasis on growth experience. Additional product marketing experience is a big plus.
• Experience with CRM, marketing automation platforms, and CMS solutions
• Mix of quantitative and qualitative marketing skill-set
• Strong project management skills
• Management experience
• SEO experience a plus
• Experience as part of a fast-growing start-up and MBA a plus