Tile Specialist

Floor & Decor

(Houston, Texas)
Full Time
Job Posting Details
About Floor & Decor
Floor & Decor is a leading specialty retailer in the hard surface flooring market, offering the broadest in-stock selection of tile, wood, stone, related tools and flooring accessories - at every day low prices. The company was founded in 2000 and is headquartered in Atlanta.
Summary
This position is responsible for ensuring that customers have a positive shopping experience by delivering exceptional customer service and product information.
Responsibilities
* Act and work in a manner that is consistent with company’s core values * Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures * Complete all product specialist certification courses * Greet every customer in a helpful and courteous manner * Assist customers with product questions and selections * Process customers at check out using the point of sale (POS) system * Process customer refunds and exchanges according to established guidelines * Assist with "how-to" presentations to customers * Follow established cash, check and charge card acceptance procedures * Answer the telephone according to accepted guidelines *Stock and tag merchandise displays as required * Create price tags and merchandise signs
Ideal Candidate
**MINIMUM ELIGIBILITY REQUIREMENTS** * High School diploma or equivalent * One year of previous retail sales or customer service-oriented experience * Availability for flexible scheduling * Basic computer skills * Ability to thrive in a fast-paced environment * Bilingual abilities in Spanish and English, a plus **WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)** * This position is non-exempt, knowing it may include hours which exceed eight hours in a day or forty hours in a week. * While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. **PHYSICAL/SENSORY REQUIREMENTS** Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

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