Sales/Customer Service Associate

Floor & Decor is a leading specialty retailer in the hard surface flooring market, offering the broadest in-stock selection of tile, wood, stone, related tools and flooring accessories - at every day low prices. The company was founded in 2000 and is headquartered in Atlanta.

This position is responsible for ensuring that customers have a positive shopping experience by delivering exceptional customer service and product information.

* Act and work in a manner that is consistent with company’s core values * Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures * Complete all product specialist certification courses * Greet every customer in a helpful and courteous manner * Assist customers with product questions and selections * Process customers at check out using the point of sale (POS) system * Process customer refunds and exchanges according to established guidelines * Assist with "how-to" presentations to customers * Follow established cash, check and charge card acceptance procedures * Answer the telephone according to accepted guidelines * Stock and tag merchandise displays as required * Create price tags and merchandise signs

* High School diploma or equivalent * One year of previous retail sales or customer service-oriented experience * Availability for flexible scheduling * Basic computer skills * Ability to thrive in a fast-paced environment * Bilingual abilities in Spanish and English