Head of Design

FiveStars is the easiest way for local businesses to deliver great customer experiences, in and out of store. Through unique rewards, personalized service, and intelligent automated messages, FiveStars helps every customer feel like a VIP. Founded in 2011 and based in San Francisco, our mission is to help businesses and communities thrive by turning every transaction into a relationship.

FiveStars is looking for a Head of Design to lead our enthusiastic team of experience designers. We are rethinking the way customers connect with and support their favorite businesses.

• Leading our talented team of designers to achieve their full potential, cultivating their talents and capabilities
• Delivering a strategic and consistent end-to-end experience for our users throughout our complex product ecosystem
• Infusing the product strategy and priorities with high impact, data-driven user-focused initiatives
• Crafting innovative design processes optimized for our young, agile, and distributed company, including remote team members worldwide
• Collaborating with partners in product management, marketing, operations, and other roles to ensure our product offering reflects our business goals, product values, and brand

• Degree or certificate in design, psychology, or related field
• 8+ years of experience in user experience design
• 3+ years of management experience
• Portfolio of design work that demonstrates design thinking and team collaboration, including demonstrated expertise with cross-platform, cross-device, and cross-persona design problems
• Demonstrated design leadership and communication abilities with cross-functional and multi-functional teams
• Demonstrated expertise in creative approaches to complex problem solving and the ability to help others craft this expertise
• Expertise with a variety of user research methods; demonstrated understanding of the capabilities and limitations of various research methods
• Proven ability to prioritize, delegate, and roll with the punches in a fast-paced, always changing environment