Sales Account Manager

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

To complement our rapid growth, we are actively looking for a talented and experienced Sales Account Manager to join our SMB Account Management team. Five9 is a high energy environment with lots of room for personal and professional growth. The successful candidate is professional and highly motivated with the ability to function well in a fast paced, ever-changing inside sales environment.

• Manage existing customer base of 200-300 customers through building and maintaining trusted relationships
• Ability to remain calm and communicate effectively during difficult and/or high-charged situations
• Exceed or meet monthly key performance indicators (KPI) and monthly quotas
• Manage sales opportunities through all stages of the sales cycle
• Track and manage opportunities in Salesforce.com CRM following Five9’s internal sales guidelines
• Develop an in-depth understanding of all assigned Five9 service offerings and system features
• Ability to articulate complex technology concepts to both technical and non-technical audiences
• Ability to multi-task, prioritize, and manage time in a fast-paced, ever-changing environment
• Represent a professional and positive image in all communications (e-mails, verbal, letters etc.)

• 3+ years of account management experience in a high tech environment
• Demonstrated success in closing business via phone
• Excellent presentation skills via phone, e-mail and web conference
• Exceptional customer service/client retention skills
• Ability to make sound independent business decisions
• Outstanding verbal and written skills
• Well-versed in Salesforce.com CRM
• Problem solving skills for variety of issues
• Ability to make sound independent business decisions
• Must be a team player with a strong work ethic
• BA/BS degree or equivalent experience

Desired Skills:

• Knowledge of Contact Center technology and terminology, Cloud-based offerings and VoIP
• Experience and understanding of SaaS (Software-as-a-Service) applications