Sales Account Manager

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

To complement our rapid growth, we are actively looking for a talented and experienced Sales Account Manager to join our SMB Account Management team. Five9 is a high energy environment with lots of room for personal and professional growth. The successful candidate is professional and highly motivated with the ability to function well in a fast paced, ever-changing inside sales environment.

* Manage existing customer base of 200-300 customers through building and maintaining trusted relationships * Ability to remain calm and communicate effectively during difficult and/or high-charged situations * Exceed or meet monthly key performance indicators (KPI) and monthly quotas * Manage sales opportunities through all stages of the sales cycle * Track and manage opportunities in Salesforce.com CRM following Five9’s internal sales guidelines * Develop an in-depth understanding of all assigned Five9 service offerings and system features * Ability to articulate complex technology concepts to both technical and non-technical audiences * Ability to multi-task, prioritize, and manage time in a fast-paced, ever-changing environment * Represent a professional and positive image in all communications (e-mails, verbal, letters etc.)

* 3+ years of account management experience in a high tech environment * Demonstrated success in closing business via phone * Excellent presentation skills via phone, e-mail and web conference * Exceptional customer service/client retention skills * Ability to make sound independent business decisions * Outstanding verbal and written skills * Well-versed in Salesforce.com CRM * Problem solving skills for variety of issues * Ability to make sound independent business decisions * Must be a team player with a strong work ethic * BA/BS degree or equivalent experience **Desired Skills:** * Knowledge of Contact Center technology and terminology, Cloud-based offerings and VoIP * Experience and understanding of SaaS (Software-as-a-Service) applications