Manager, Quality Assurance

Fiserv is a global financial services technology provider with more than 13,000 clients and 21,000 associates worldwide. Each member of the Fiserv community helps our clients push the boundaries of what's possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before.

Manage and direct teams of test professionals. Assist the Tandem Test Team Director with managing Test resources, the alignment of business goals, assigning and overseeing testing tasks and assignments and helping to build a world class test organization that works to mitigate risk and deliver quality applications utilizing a repeatable process. Direct, plan and manage the testing activities for test resources which includes providing testing leadership and enabling process restructuring.

* Lead a test team of at least 5 Associates, in multiple locations, across multiple time zones both on and off-shore within the Quality Assurance organization. * Plan and execute test activities for multiple project releases ensuring high levels of quality and commitment to deadlines. * Oversee Associate related activities, including addressing staffing requirements, hiring, and performance assessment, supporting and adhering to established guidelines and timelines. * Assist the Test Director in establishing a world class Test team capable of delivering high quality releases, repeatable best industry QA practices, and well defined testing methodologies. This includes developing strategy and both short and long-term planning to determine future QA technology needs and continuous process improvements.

* Bachelor’s or advanced degree in Business Administration/Computer Science or related discipline preferred. * Quality Assurance certification and/or Six Sigma certification/experience a plus. **Job Related Experience:** * 10+ years of Quality Assurance experience, including experience as a Quality Assurance test analyst/engineer. * Expertise in decomposing functional design specifications for test planning and test case development and expert knowledge of the multiple phases of testing including; functional, system, integration, end-to-end and user acceptance testing is a must. * 5+ years of progressive QA leadership/management experience, involving people resources, hardware, software, and services experience. Experience utilizing automation and/or performance testing tools as part of overall test strategy. Capable of interacting effectively with the test automation team to schedule project workload. * Working, hands on knowledge of test tools (i.e. Quality Center, Silk Central Test Manager) a plus