Application Engineer

Founded in 1985, First Republic and its subsidiaries offer private banking, private business banking and private wealth management, including investment, trust and brokerage services. First Republic specializes in delivering exceptional, relationship-based service, with a solid commitment to responsiveness and action.

The Application Engineer is responsible for the implementation of new applications, upgrades of existing applications and/or code deployments of production applications. In addition, the Application Engineer will work closely with internal clients, IS teams and external vendors gathering requirements, and designing and deploying infrastructure components, as well as work with project and support teams resolving problems and incidents. Applications supported will consist of a range of Financial Service applications and technologies running on JBoss EAP. In addition this person will serve as primary support and SME for the Informatica MDM solution. As an IS team member, this staff position will participate in and coordinate systems integration projects, is responsible for providing third-level escalation support for end-user issues and will provide guidance for other engineers and support technicians on technical issues and techniques.

* Responsible for business applications, which may include troubleshooting servers and network connectivity. * Works directly with other IS team members, users and vendors in the development, implementation and deployment of systems integration projects. * Works closely with business and technical leadership serving as an expert resource, bringing forth opportunities to leverage technologies to improve process, resolve emerging business requirements and influence decisions regarding business process change. * Provides support and maintains written resolutions to frequent problems as they relate to networks, hardware and software applications in use by Bank personnel. * Researches, resolves and responds to escalated trouble tickets and end-user support calls. This includes reviewing and resolving assigned trouble tickets and effectively communicating status and resolution details to ensure user satisfaction and productivity. * Must always be diligent in protecting client data confidentiality, integrity and availability. * Provide documentation for both production and disaster recovery procedures for each project, as well as take part in regular disaster recovery and business continuity tests. * Demonstrates knowledge of Bank standards and processes for network hardware, software, infrastructure and configuration. * Remains informed of job-related issues through networking, training programs, seminars and trade publications * Attends meetings when necessary and maintain a flexible work schedule. * Performs other duties & responsibilities as required or assigned by supervisor. * Complete and adhere to First Republic Bank’s regulatory requirement trainings in a timely manner. * Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

* Requires a minimum of 5 years hands-on experience in multi-site heterogeneous network environments. * 5 years of experience in supporting deployment, configuration, and performance tuning & troubleshooting of J2EE applications in both non-production and production environments. * JBoss EAP Administration experience supporting clients and troubleshooting problems in a large enterprise * 1 year experience supporting Informatica MDM (Master Data Management) * Experience working in mature Agile, Test Driven, and Continuous Integration / Deployment Environments required. * Experience with Configuration Automation using Ruby, Shell, Python, Perl scripting a plus * Experience with Windows 2008/2012 and Linux deployed in a Virtual Environment (VMWare) * Understanding and experience integrating with or supporting a JMS messaging infrastructure (TIBCO EMS or IBM WebSphere MQ) * Understanding and experience deploying, troubleshooting and integrating with Web Services * Knowledge of databases and database technology (Oracle/SQL Server) * Experience with supporting 99.9% SLA production services * Understanding of various networking protocols and services * Basic understanding of certificates, SSL handshakes, encryption * Understanding of load balancing, clustering, high availability and disaster recovery * Strong troubleshooting and problem solving skills * Experience in release management is a plus * Requires demonstrated understanding of core Bank business applications and operations, financial experience preferred highly. * Must be proficient participating in and leading integrated process teams, as well as coordinating and communicating customer requirements. * Comfortable in providing technical leadership within the business, application/systems, data/information and technical architecture disciplines. Must have excellent communication skills (both written and verbal) to be able to clearly explain the benefits of an architectural approach to clients and stakeholders. * Requires willingness and ability to adapt to rapid changes in order to support and use future technology. * Must possess excellent communication skills and the ability to problem-solve complex technical issues. * Requires strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment, follow written policies and procedures, and maintain superior customer service at all times. * Must exercise a reasonable amount of independent judgment under a minimum of supervision. * Team player. * Provides extraordinary service. * Furthers the First Republic Bank culture and values.