Customs Brokerage (Entry Writer) - Assoc Customer Service Representative

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To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo.

• To provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.

• High school diploma/equivalent. Proficient computer skills.
• Strong customer service, organizational & communication (written/oral) skills.
• Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to Brokerage.
• CHB: proficient in HTS classification & familiarity with the Harmonized Tariff System.
• Basic math skills for conversions to metric and currency evaluations. One (1) year of work/field experience preferred.