Customs Brokerage (Entry Writer) - Assoc Customer Service Representative

Our solutions connect people and possibilities. We deliver solutions that matter to you and your business, turning global challenges into opportunities. When we connect people and possibilities, communities flourish and lives are improved — everyone benefits.

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo.

* To provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation. * Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. * Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. * Resolve banking and letter of credit problems. * Advise customers on payment terms. * Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. * Complete accurate data input or corrections into computer files. * Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.

* High school diploma/equivalent. Proficient computer skills. * Strong customer service, organizational & communication (written/oral) skills. * Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to Brokerage. * CHB: proficient in HTS classification & familiarity with the Harmonized Tariff System. * Basic math skills for conversions to metric and currency evaluations. One (1) year of work/field experience preferred.