(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
* Receives daily route information from a centralized dispatcher via a company-provided handset.
* Drives a company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers. Pick-up duties include driving to the customer’s place of business (or a FedEx Office center), receiving orders or packages and picking up supplies and inventory items from vendor’s place of business. Delivery duties include, but are not limited to, delivering finished orders or packages to customers (or a FedEx Office center) and distributing marketing materials as requested.
* Ensures quality of package delivery which includes strict compliance with safety regulations, policies and standards when handling perishables or other items requiring specialized handling including, but not limited to, dry ice, clinical samples and/or medical products.
* Ensures customers have adequate supplies of FedEx materials for shipping purposes.
* Ensures packages conform to FedEx Office and general FedEx features of service, proper labeling is provided, and all paperwork is complete, neat, and accurate. This specifically includes ensuring that all packages requiring special handling or transportation are properly packed and labeled so that such packages can be transported in accordance with established safety and regulatory procedures.
* • Ensures quality service is provided during each customer interaction by providing efficient and professional delivery service, answering customer questions, resolving problems or concerns and interacting in a polite and caring manner.
* Answers customer questions on FedEx features of service and keeps customers informed about the company and its services.
* Operates company vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines.
* Ensures the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures.
* Follows accident procedures and observes traffic laws.
* Adheres to FedEx Office company and vehicle safety policies and guidelines.
* Seeks additional business from current customers and attempts to gain new business.
* Scans packages according to prescribed procedures, demonstrates proficiency in features of service and equipment.
* Performs additional duties within the assigned center during non-delivery times.
* Maintains pick-up/delivery logs and vehicle maintenance logs to document duties performed.
* All other duties as needed or required.
Essential Functions
* Ability to stand during entire shift, excluding meal and rest periods.
* Ability to move and lift 75 pounds and maneuver packages of any weight above 75 lbs with appropriate equipment and/or assistance from another person.
* Ability, on a consistent basis, to bend/twist at the waist and knees.
* Ability, on a consistent basis, to transport goods with special handling requirements including, but not limited to, dry ice, clinical samples and/or medical products.
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position