* Achieve company objectives for sales and profit performance and customer experience objectives within the assigned retail center
* Direct supervision of team members, including responsibility for:
* Hiring of all team members and monitoring new hire orientation procedures
* Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)
* Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment
* Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team members
* Ensuring a positive customer experience
* Ensure the maintenance of fiscal reporting procedures within the retail center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies
* Monitor and direct marketing activities within the retail center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc.
* Recommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materials
* Ensure federal/state law safety requirements are established within the retail center. In addition, may be required to perform quarterly safety inspections of the retail center
* Ensure team members within the retail center are consistently complying with FedEx Office Policies and Procedures
* Ensure retail center cleanliness
* Ensure execution of internal processes
* All other duties as needed or required
Essential Functions
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to work within the appropriate level of independence
* Ability, on a consistent basis, to meet the needs of managing the retail center by ensuring prompt and regular attendance such that effective management of the retail center is achieved.
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
* Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities