**General Duties and Responsibilities**
* Primary responsibility for coordination of all shipping related services and activities, include:
* Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
* Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)
* May pick-up and deliver customer packages throughout the hotel facility
* Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
* Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Utilize pallet jacks and other large package handling equipment (where applicable)
* Follow all Equipment Safety and Package Security guidelines
* Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
* Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
* Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
* Set priorities of customer requests
* Maintain high levels of customer service
* Use sound judgement to resolve customer service issues or refunds
* Employ investigative research for mis-labeled packages
* Troubleshoot routine equipment problems
* May provide leadership on assigned shifts and direct work of other team members
* Perform multiple tasks at the same time
* Follows instructions of supervisors and assists other team members in performing center functions
* Collate, sort and organize communications and other forms of information provided by customers and the venue
* Assist in the training of center team members
* Operate the point of sale terminal (POS) ensuring package handling fees are collected
* Perform daily close-out procedures on POS
* May assist team members in goal setting and skill development
* Performs administrative duties, including bidding, ordering supplies and inventory control
* May operate photocopy, binding and other business center equipment
* Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
* May pick-up and deliver customer orders
* Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
* Prepares bank deposit slips
* Performs all other duties as needed or required
**Essential Functions**
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 75 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability to communicate effectively with customers, vendors, partners, and other team members
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability to work with minimal supervision
* Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
**Quality Driven Management (QDM)**
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
* Suggests areas for improvement in internal processes along with possible solutions
* Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
* Applies Quality concepts presented at training during daily activities
* Supports FedEx Office Quality initiatives