Professional Services Engineer

FCS North America, Inc

(Washington, District of Columbia)
Full Time Entry-Level
Job Posting Details
Professional Network Engineer with 2 years working experience preferably in Hotel Industry/Network Infrastructure
•Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders. •Carry out installation in according to procedure and process •Troubleshoot problems/errors encountered during installation •Report any problems/errors immediately to Project Manager / Manager of Operations via the most convenient & economical means if necessary •Record all problems or errors that encountered, including its resolution, where appropriate. •Record new customer requests as part of project handover documentation •Record and immediately convey (if necessary) all new customer requests (that require software modification) to Helpdesk •Conduct user training •Performs Go-live support during system go live period •Submit all documents upon completion of installation •Conduct project handover to the support team in accordance with procedure •Perform post-installation audit when required •Perform other professional services duties and level 2 Support as and when required •Perform Preventive Maintenance as and when required
Ideal Candidate
•A Bachelor Degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences (such as Mathematics, Physics), or engineering with programming modules •Up to 2 years of working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions •Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage •Knowledgeable of computer network •Able to work outsides office hours occasionally •Must be able and willing to travel for project implementation •Experience in hotel industry would be an advantage •Experience in Hotel Network / Infrastructure and Front Office Systems is an added advantage


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