Lead Site Reliability Engineer

ezCater is the #1 online -and the only nationwide - marketplace for business catering in the United States – a $21 billion market. Our 850K+ on-time ratings and reviews, our 51K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings.

We’re looking for a top-notch, hands-on SRE to lead our small and talented infrastructure engineering team and help us elevate our game when it comes to designing, building and operating high-performance and highly-available systems. At ezCater every engineer is responsible for the software they build, and SREs play a critical part in providing the tools, practices, and expertise to support them succeed. Our production systems are hosted in AWS data centers running a large Ruby on Rails web application and a handful of smaller services in Ruby, Node.js, and Java. We currently deploy 3-5 times a day. Our systems are stable and fire drills are rare.Technologies we’re currently using include: Amazon Web Services (EC2, ELB, S3, RDS, ElastiCache) and Ubuntu Linux, Postgres, Redis, Memcached, ElasticSearch, Chef, ServerSpec, Terraform, NewRelic, DataDog, Sumo Logic and Test Kitchen

• Design, build, and maintain the core infrastructure for ezCater
• Actively manage the backlog for our infrastructure team and work closely with other SREs on the team to provide coaching and mentorship
• Help us increase developer productivity and get to true continuous delivery
• Develop operational and security standards and champion operational excellence and secure coding practices
• Partner with engineering teams closely to educate and consult
• Participate in solution design for new features, products, systems and tooling
• Debug complex problems across the whole stack
• Continually monitor application/system performance and costs, generate actionable insights and either implement or advocate for them
• Participate in on-call rotations, along with every member of the engineering team
• Ruthlessly eliminate repetitive manual tasks and recurring errors
• Ensure we are always employing best-of-breed tooling for all our infrastructure and automation needs
• Collaboratively plot course for the maturing and growth of ezCater’s infrastructure
• Participate (and sometimes run point) in handling production incidents
• Work closely with engineering teams to conduct root cause analysis for production incidents, and evolve infrastructure and tooling.

• Thrive in a highly collaborative, no red-tape, rapid-growth environment
• Love building tooling and infrastructure to help developers be more productive
• Love eliminating repetitive manual tasks through automation
• Have a healthy appreciation of what it means to work in production
• Have solid Unix command line and systems chops
• Have experience with substantial, distributed SaaS or eCommerce systems
• Can point to a solid track record of success leading small-to-medium infrastructure teams
• Have vision and well-informed opinions about how to build infrastructure for a high-growth, technology-driven company that’s headed towards the $1B mark