Senior Director - IT (Information Technology) - Home Delivery Intake, Requirements Design COE

At Express Scripts we believe in practicing pharmacy smarter. We put medicine within reach of tens of millions of people by aligning with our customers, taking bold action and delivering patient-centered care to make better health more affordable and accessible.

The Senior Director – IT is primarily responsible for managing teams to achieve expected deliverables across multiple functions, performance managing their employees, and developing short and long term strategies for both their assigned department and IT overall. This position will transform the strategies into prioritized initiatives for their teams and is able to respond to urgent issues without losing focus on longer term deliverables. As a leader, this person is able to balance a wide-range of priorities and manage relationships with other IT and non-IT departments, all while considering short-term and long-term implications of each decision. The Senior Director – IT often leads internal cross-department IT initiatives and participates on cross-functional initiatives for Express Scripts. This person focuses much of their time on employee performance management of direct and indirect reports by building on the direct reports’ strengths and addresses their areas of improvement.

* Manages a team at one or more sites to complete assigned deliverables; works to develop employees’ skills, evaluates performance, provides feedback, and oversees resolution of employee relations issues. * Prioritizes requests and activities and develop schedules and workplans for projects/initiatives. Consults with business departments as needed. * Ensures projects/initiatives are completed within designated time frames and tracks and reports progress to upper management. Acts as liaison between business management and IS to resolve issues and monitor results. * Establishes, communicates and administers short and long-term strategies in coordination with all other IS and business senior management for assigned information technology department. Tracks and periodically reports progress to senior management. Sets and manages budget. * Develops annual budgets; tracks and reports results, often for multiple departments. Tracks activities and records results on departmental scorecard and overall IT Scorecard. * Represents Information Technology in cross-functional meetings and projects. Prepares for, implements and communicates new corporate initiatives and processes within assigned team.

* Bachelor’s degree, Master’s Degree preferred * 12-16 years experience in information systems management, preferably 1-2 years at ESI or in the PBM industry * Lean Six Sigma Blackbelt certification * PC skills including proficiency in Microsoft office, email and internet * Proven skills in leading high talent teams in local and remote locations * Strong ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale * Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions * Demonstrated ability to prioritize work load and meet project deadlines * Experience with strategic work planning and budgeting required * Demonstrated ability to manage toward budget and work plan goals * Must have proven leadership skills, team-orientation, and a proactive and optimistic management style * Broad technical experience and understanding of the technology environment Thorough knowledge of programming concepts and procedures * Ability to adapt in a dynamic work environment and make independent decisions * Strong customer service focus * Excellent communication skills, including presentations and negotiations * Familiarity with health care or PBM industry very helpful * Willingness to work a flexible schedule to accommodate project deadlines and travel requirements