Customer Service Rep.

Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care.

As a Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves!

* Talking to customers over the phone, email or chat to resolve their questions or concerns * Accurately document and update customer records in the computer system * Upsell products or services to customers, if appropriate * Remain calm and helpful even when dealing with upset customers * Escalate customer complaints and/or calls to your manager when necessary * Provide feedback and recommendations to your manager on ways the company can improve * Perform other duties as assigned by your management team

* Has a High School diploma or General Educational Development (GED) certificate * Previous customer service and/or call center experience preferred * Has good computer skills, including Microsoft Office * Possesses excellent communication skills * Cares about helping their customers * Is team-focused * Has the ability to multitask well * Can adapt to a flexible schedule * Is positive and can handle stress * Can maintain the highest level of confidentiality * Bi-lingual (Spanish) a plus **Who we are** Expert Global Solutions (EGS) is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. **Work Environment** * Office environment. * Ability to lift and/or move 20 pounds with or without accommodation.