Technical Email Production Specialist

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.

The Eventbrite Marketing team is responsible for growing the size and loyalty of a thriving community of event organizers and attendees. With millions of people coming to Eventbrite to buy tickets each week, our dynamic team spans a range of talents—from storytelling and awareness building to performance marketing, demand generation and marketing analytics. We value people who achieve impact both on an individual level and in collaborative team environments. We’re looking for an exceptionally analytical and technical email marketer who will be the in-house expert across lifecycle, triggered and batch email campaigns functioning out of two different ESP systems (Marketo and Responsys).

* Maintain processes and guidelines for campaign creation and deployment — including QA — to ensure programs are executed flawlessly * Code and produce custom emails and newsletters, for both on-going and ad-hoc customer marketing initiatives that render and function flawlessly across major platforms/browsers * Monitor and integrate industry best practices to ensure optimal email results, improved deliverability, and compliance around permission-based marketing, privacy and spam regulation (CAN-SPAM) * Operate as a subject matter expert on all data and systems related to email to drive smooth execution * Deliver timely campaign reporting and meaningful insights in collaboration with work partners * Collaborate with business partners on A/B test hypotheses to increase customer engagement and retention * Stay informed of industry best practices, changes in email compliance laws, and lead share-outs with cross-functional partners * Share learnings with international email marketing partners to guide their optimization efforts

* Minimum 2-3 years of direct email production experience * Extensive knowledge of HTML, CSS, responsive design, and SQL * Experience with lifecycle email campaign systems such as Marketo or Pardot and/or top tier ESP such as Responsys or Exact Target. * Extreme attention to detail and project management skills * A team-oriented mindset and the ability to work with a wide range of individuals. * Thorough understanding of creative brief and email execution best practices including managing for deliverability * Adept at problem solving and an insatiable appetite for process improvement and maximizing efficiency * Bonus Points: * Experience in analyzing email data and sharing out results * Managed email campaign production for complex retail or technology companies with over 1M users * Active Eventbrite user with a passion for live events * Marketo, Pardot and/or Responsys certified