Network Systems Admin

At Ericsson, we strive to connect everyone, wherever they may be. Because by being connected, people can take part in the emerging global collaboration that is the Networked Society -?? a society in which every person and every industry is empowered to reach their full potential.

The position supports the day to day availability and performance of a large operational monitoring solution. The administrator proposes and implements complex product enhancements including; development, customizations, automations, testing and deployment of fault and performance monitors. The position also supports problem resolution, availability, and performance of a complex billing solution. Additional duties include but are not limited to project rollouts, after hours support, training, and business continuity planning.

• Experience with administration and integration of SolarWinds monitoring software products
• Experience with configuring and managing complex monitoring solutions
• A strong understanding of high availability / clustering software solutions and the hardware design concepts to support them.
• Understanding of project management principles
• Motivated to deliver quality work and leadership on project implementations
• Experience using general office applications in order to perform normal daily work assignments
• Broad understanding of IT system services including but not limited to networking of Enterprise Systems, Operating Systems, Databases and Web services.
• Ability to gather requirements and define requirements for implementing monitoring solutions including Hardware, Software, Networking, etc.
• Ability to document and diagram requirements and solutions related to platforms in very high detail from end to end.
• Experience with scaling platforms to meet project requirements and future requirements.
• Develop and maintain rapport with Architect, Project Management, and End User Support teams.

• Scope, define and design solution offerings; driving end-to-end technical solutions
• Analyze customer technology, define business requirements and participate in risk analysis
• Work with core team on list of potential activities and solutions
• Develop technical presentations and proposals, and perform customer presentations
• Support deployment and integration of monitoring solution
• Provide feedback to product and application support teams and developers
• Participate in knowledge transfer, documentation and information sharing

Skills, Experience and Education:

• College degree in a related technical discipline or comparable work experience
• Minimum of 4 years’ experience hands-on support experience with SolarWinds Server Application Monitor and Network Performance Monitor products
• Ability to troubleshoot and isolate complex application issues
• Propose and implement product enhancements that will improve the performance and reliability of the monitoring solution
• Skilled in writing automation scripts for customization of monitors.
• Excellent soft skills are required in communication, leadership, teamwork, and teambuilding; written and oral communication, presentation, decision-making, risk assessment, management and crisis management.
• Ability to maintain professionalism in stressful situations.
• Ability to effectively prioritize and handle multiple tasks and projects.