Senior Digital Business Systems Analyst

Epsilon is a global leader in creating connections between people and brands. An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require. Recognized by Ad Age as the #1 Largest World CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 7,000 associates in 70 offices worldwide.

The Senior Custom Business Solutions Analyst (Sr. BSA) position is a very hands-on role that requires an organized team player with 3-5 years relevant experience. Proven ability to prioritize multiple projects and work in a deadline driven environment. Strong interest in interactive marketing is essential. Outstanding communication & project management skills are a must. Special emphasis is on gathering requirements, analysis, and ability to translate business requirements into functional/business specifications, creating test plans, and developing quality assurance methodologies. Experience within the interactive industry is a plus. Sr. BSA’s will work collaboratively with Client Services, Custom Development teams and relevant technology team members to ensure accurate and timely delivery of total solution. Sr. BSA will report into Manager or Sr. Manager.

* Leading new multi-channel client installations and integrations * Leading client solution / requirements gathering conversations * Document end to end custom solutions for client & development teams * Solution design, scope, and spec document creation * Working with custom development team to ensure accurate & on time delivery of solution * Lead client solution scoping calls & other meetings * Create project plan & manage to project * Validate & test platform setup & configurations * Write test plans for custom solutions * Validate and test preference center custom solutions & reports * Provide weekly reports for project status to client & internal teams * Primary escalation contact for platform configuration issues. * Occasional travel to client location as needed

**Qualifications:** * Bachelor Degree in Technology, Marketing, and/or Business preferred * Has contributed to or authored client deliverables * Working knowledge of Web Technologies (RESTful APIs , HTML, XML, JSON, web services, etc.) * Working knowledge of project management methodologies and creation of defined artifacts * Hands on experience with MS Project & Visio * Has maintained project/account documentation * Has had experience consulting with external client contacts * Has worked with technical staff to design and implement technical solutions * Good written and verbal communications skills * Good negotiation skills * Good time management skills * Detail-oriented, able to multi-task and prioritize * Good listening skills * Self-starter with a strong initiative * Coordinates and leads projects **Preferred Experience:** * Experience working with a digital campaign platform * Experience working with campaign management/execution tools (Unica, SAS MA, Alterian, etc) * Working knowledge of Unix, Flat File processing, Data Hygiene and ETL * Working knowledge of content management systems (Sitecore, CQ, etc) * Has performed BSA tasks within the SDLC process * Has supported Change Management and / or Issue Management * Has experience in systems development * Has participated in integration of new development into an existing technical solutions