Senior Developer for Production Support

Epsilon is a global leader in creating connections between people and brands. An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require. Recognized by Ad Age as the #1 Largest World CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 7,000 associates in 70 offices worldwide.

This position provides ongoing production support for the automotive marketing platform. The position’s purpose includes, but is not limited to: Setup/configuration of the production system. Daily monitor and support for the production system. Communication with development, product and account management teams etc. to address issues/concerns. Operation of data systems to export data to the third-party systems. Development work for automation of operational tasks. Support system patch or version upgrade. Assist with reporting tasks

* Responsible for maintenance of applications with technologies such as .NET C#/SQL Server/jQuery/HTML5. * Supports the initial review and analysis of Help Desk Tickets, as per Problem Management procedures. Debug and trouble shoot production issues. * Develops and implements solutions in accordance with policies and procedures. * Facilitate the design and implementation process for new products/projects, and evaluates impacts on the operation, informing senior executive of alternatives. * Analyze user requests and assist with design from support perspective. * Provide in-depth and strong technical specialty and knowledge to the team. * Develop structures, forms and outputs based on business and/or application requirements * Coordinate and conduct tests and project implementations, for the Team, under the direction of superiors. Administer full project documentation efforts in accordance with policy and procedure * Advise, and mentor team members in the specialized technical areas as well as fulfill administrative duties as defined by support process * Perform root cause analysis (RCA) * Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues. * Recognizes and identifies potential areas where existing policies and procedures associated with support requires improvement and helps in the process improvement activity. * Work with the Incident Monitoring and Escalation Processes and ensures that appropriate escalation of all support related issues. * Collect data and develop metrics to report on performance against future defined Service Level Agreements and targets, and analyzes deviations from the agreed service levels and suggests actions/improvements. * Develop Metrics to Assess & Improve Production Support services organization utilizing Continual Service Improvement methodologies. Metrics will be trended to show improvement or decline of service. * Update/create Knowledge Base Articles and case studies as necessary. Assist in the creation and improvement of Knowledge Management

**Minimum qualifications** * Developer with 6+ years of experience required. * Excellent skills in C#, ASP.NET, SQL, and PowerShell scripting language. * Excellent skills in JavaScript, Ajax, jQuery, and CSS/CSS3. * Good knowledge about angular.js, Bootstrap, and HTML5. * Excellent skills in Oracle and Microsoft SQL Server databases, and respective procedural languages (PL/SQL and T-SQL). * Development experience with Microsoft Visual Studio 2010 (Team Suite), Microsoft .NET Framework, Team Foundation Server (TFS), XML, SOAP, REST API, Web Services * Good knowledge of Oracle and PL/SQL. * Good knowledge of web architectural patterns * Understanding and experience with Object Oriented analysis and design practices (Object modeling, use cases, activity diagrams, and UML). * Comfortable working in Unix environment and capable of Unix Shell scripting. * Familiar with Application Development Life Cycle and be able to independently participate in each components. **Education:** * Bachelor’s degree in Computer Science, or equivalent **Preferred qualifications** **Non-Technical:** * Good Analytical and problem solving skills. * Ability to diagnose and troubleshoot problems quickly to maintain operational stability. * Motivated to learn new applications and domain. * Possess appetite for learning through exploration and reverse engineering. * Strong time management skills. * Ability to take full ownership of tasks and projects. **Behavioral Attributes:** * Team player with excellent interpersonal skills. * Good verbal and written communication. * Possess Can-Do attitude to overcome any kind of challenges.