Customer Service Representative Job

DSW

(Columbus, Ohio)
Full Time Weekends
Job Posting Details
About DSW
At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!
Summary
The Customer Service Representative builds strong customer relationships, loyalty and retention by providing exceptional customer service through email, phone, and click-to-chat. Ability to present, understand, and be aware of products and promotions while demonstrating accountability, collaboration, and humility. Reports to Supervisor. No direct reports.
Responsibilities
- Create a remarkable customer experience by being passionate, friendly, helpful and real through email, phone and click-to-chat - Communicate with DSW customers and stores to provide assistance with product inquiries, sales, rewards information, customer service questions, order status inquiries via phone, online, and click-to-chat - Collaborate with leadership, business partners, and internal associates to enhance the customer experience - Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues
Ideal Candidate
- Must possess our customer service behaviors of passionate, friendly, helpful and real - Customer service experience required - Ability to provide exemplary customer service on a consistent basis - Excellent communication/interpersonal skills both verbal and written (writing sample may be required) - Ability to navigate through multiple computer systems - Ability to quickly adapt to change - Passion for Fashion - High School Diploma or equivalency required
Compensation and Working Conditions
Reports to Supervisor

Working Conditions

Hours - Full Time! A semi-permanent schedule with at least 2 days during daytime hours and 3 days until 10pm. (One of the days will be a Saturday or Sunday)

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.