Technical Support Expert - Film Coatings

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Our client located in Michigan is looking for a Technical Support Expert with Film Coatings experience, to provide superior support to clients and internal departments. This is a Home-Based position for anyone who lives in Michigan, and will involve up to 50% national travel with frequent commutes into Detroit.

* Monitor CRM and visit clients frequently to provide updates, training, and resolve complaints then relay client feedback to field and central management * Monitor changing standards, technical data, and legislation and relay the information to relevant departments and clients * Coordinate and manage demonstrations, market testing, new implementations, and knowledge transfer to clients * Support the training center to ensure effectiveness and compliance * Collaborate with internal managers, specialists, and consultants on project development and analysis

* Bachelor’s degree * Advanced to Senior level film coatings experience * Exceptional written and verbal communication skills to communicate with clients at all organizational levels from top to bottom * Ability to travel up to 50% nationally. * Can be home based in Michigan, frequent trips into Detroit, living close would help.