Associate Service Technician

For more than 150 years, Diebold, Incorporated, has brought together a combination of innovation, expertise and quality service to become a global leader in providing integrated self-service solutions, security systems and services.

As an Equipment Technician, you will troubleshoot, report, and perform all necessary service on equipment such as ATM's, alarm systems, CCTV, bank equipment, vaults, etc. You will serve as the primary customer contact and be responsible for providing great customer service and fostering good working relationships.

• Contacting customer with the estimated time of arrival
• Escalating problems and reassigning calls when appropriate
• Accurately reporting service data
• Participating as a member of the Technician Team
• Completing preventative maintenance inspections
• Implementing all field change orders
• Organizing and updating technical documentation
• Maintaining effective communication with Business Team and team members
• Developing working knowledge of all operating standards, practices, and procedures
• Providing customer contact for all post-installation problems

We are looking for a team-oriented individual with strong electromechanical skills who thrives on bringing satisfaction to customers. To succeed in this role you must be able to prioritize, comply with processes/quality checklists, and accurately report service data. Think you have what it takes? We want to hear from you!

Equipment Technician requirements:

• 6 months - 2 years of technical service experience
• Valid driver’s license
• Computer literate
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment
• Acceptance of exposure to the outside elements
• Shift adaptability, including standby work on a rotational basis
• Exceptional customer service skills are needed
• Ability to organize and inventory truck stock parts and tools
• Sense of urgency, organizational skills, professional presence and work in team environment
• Ability to pass MVR, background and drug test