Retail Customer Service Specialist

Dick's Sporting Goods, Inc. is an authentic full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment, apparel and footwear in a specialty store environment. The Company owns and operates Golf Galaxy, LLC, a golf specialty retailer and eCommerce websites and catalog operations for both Dick's Sporting Goods and Golf Galaxy.

DICK’S Sporting Goods is seeking a Customer Service Specialist to join our team! Every associate at DICK’S Sporting Goods is united by a common thread – our PASSION for the sports we love. Associates joining our team have an opportunity to be a part of a growing Fortune 500 company that makes lasting impacts on our communities through sport and activity.

* Create a world-class customer experience by providing passionate customer service and selling through customer engagement * Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions * Serve as primary customer service provider at the front end and liaison between customers and management * Ensure customers receive outstanding service by adhering to and enforcing customer service programs * Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure * Uphold DICK’S Sporting Goods’ standards for merchandise presentation of the best apparel and equipment brands in sporting goods * Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions * As business needs arise, other tasks may become necessary

* Flexible availability – including nights, weekend, and holidays * Ability to provide outstanding customer service * Ability to direct efficient front-end operations * Basic cash management procedures * 1-2 years of Retail Cashier or Sales experience preferred