Customer Service Specialist

Dick's Sporting Goods, Inc. is an authentic full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment, apparel and footwear in a specialty store environment. The Company owns and operates Golf Galaxy, LLC, a golf specialty retailer and eCommerce websites and catalog operations for both Dick's Sporting Goods and Golf Galaxy.

Duties: ?

• Provide register coverage and process all customer and associate transactions at the registers. ?

• Perform all cash office functions and ensure that the front end is supplied with the necessary resources for register functions?

• Serve as primary customer service provider at the front end and liaison between customers and management?.

• Ensure customers receive outstanding service by adhering to and enforcing customer service programs?.

• Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure

Skills:

• Candidates must be flexible in working a rotating schedule including evenings, weekends, and holidays

• Ability to provide outstanding customer service

• Ability to direct front end operations effectively

• Knowledge of customer service standards and procedures

• Knowledge of basic cash management procedures

Experience: ?

1-2 years of Retail Cashier and/or Sales experience preferred