Sales Support Advisor

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* This is a sales/ sales support role supporting our consumer retail organization through customer, operational and business support * Responsible for serving as primary interface between retail partner, sales AE and other operational partners * processes and procedures relating to online/offline order administration, order fulfillment and communication * Evaluates and implements improvements to sales programs and processes including: anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs. * Communicate regularly with retailer to ensure product is properly marketed and forecasted * Maintain a high level of operational efficiency without error to make sure product delivered is correct and on time. Principal Accountabilities: * Provide pre-sales and post-sales operational support * Manages order fulfillment * Researches customer or order problems, and delivers solutions working cross-functionally to resolve * Liaises between the customer/partner and sales organization * Focuses on delivering a positive customer or partner experience * Facilitates product and sales information flow * Drives sales operations process improvements * Serves as interface for order status and handles order escalation and SKU management * May serve as primary interface with other internal functions, based on BU and/or regional requirements * May be responsible for influencing sales behavior and capabilities

* At least 3-5 years of Dell sales experience * Working knowledge of Dell sales tools such as DOMS and PWB * Proven record of performing at a high level with little to no mistakes * Ability to complete tasks while unsupervised * Project Manage multiple tasks to support AE and GM for each retail account