Junior Data Services Analyst

DealerSocket is an industry leading automotive CRM – Customer Relationship Management and dealership training provider, serving auto dealers throughout the US and Canada. Founded in 2001 by Jonathan Ord and Brad Perry, DealerSocket is based in San Clemente, California and employs over 300 people, serves over 3000 dealers in US, Canada, Australia and supports over 100,000 active users.

The position is to provide assistance to customers who are having data related problems. Research and troubleshoot high level support issues related to data storage and retrieval. Maintain existing hardware and software integrations with third party vendors.

* Responsible for proactive projects that will help prevent customers calling in. * Coordinate with your supervisor in completing projects that are assigned to you. * Convert, manipulate and scrub large volumes of data in various formats in Microsoft Excel * Maintain a high-level of customer satisfaction with exceptional customer service, technical and consultative skills * Collaborate with internal teams to resolve customer issues. * Work on multiple issues at the same time, while providing excellent customer service to each individual customer. * Perpetual learning of the DealerSocket product.

**Education:** * Pursuing Degree in computer related field, Information Systems, Computer Science, Digital Media **Experience:** * Customer Support 6 months to a year preferred * Some knowledge of a web or computer language (HTML, CSS, PHP, C#, SQL, Javascript, etc…) **Skills** * Extremely detail-oriented * Excellent customer service skills and a positive attitude * Strong problem solving and analytical skills * Ability to respond to changing environments * Organized and able to multi-task well * Impeccable Dependability * Excellent verbal and written communication skills * Display strong teamwork and interpersonal skills * Ability to complete projects in a timely manner