Manager of Customer Success

Datadog is the leading service for cloud-scale monitoring. It is used by IT, operations, and development teams who build and operate applications that run on dynamic or high-scale infrastructure. Because Datadog collects metrics and events from 100+ different technologies and services out of the box, including other monitoring tools, you can monitor your entire stack in one place, without any gaps.

We’re looking for a Manager of Customer Success to hire, coach, and manage a team of 8 CSMs. Your team is responsible for the customer relationship, renewals, and growth across existing customer base. We were recently named on Forbes top 100 next leaders in cloud computing and on Deloitte’s Fast 500. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.

* Manage, lead, mentor and train a team of 8 Customer Success Managers * Guide, maintain and implement Customer Success best practices * Lead efforts to staff your team and onboard new Customer Success Managers * Drive lead penetration, high activity standards, and renewal process * Help team proactively build relationship with customers to achieve loyalty and revenue growth * Identify ways for CS team to monitor and identify usage trends to uncover renewal risks and support greater adoption rates * Identify growth opportunities within named accounts and ensure high renewal rates

* 3+ years in a Customer Success or Account Management role in the SaaS space * 2+ years experience managing a high performing team of Customer Success Managers * Ability to negotiate contract terms and overcome pricing objections for Renewal/Upsell opportunities * Experience in the B2B tech space or with subscription based software preferred