Technical Sales Representative

CSM Bakery Solutions is an international leader in the baking industry, producing one of the industry’s broadest ranges of products for customers in more than 100 countries. Headquartered in Atlanta, Georgia, CSM is dedicated to developing and providing solutions that drive customer growth and success. We offer a broad, innovative portfolio of premium quality bakery ingredients, finished products and services for retail and foodservice markets as well as artisan and industrial bakeries.

Provides technical expertise on CSM manufactured products for the sales organization. The activities of the TSR, which include product demonstrations, product recommendations, sales support and training, are a resource to support the achievement of sales goals. TSRs are assigned to a sales group and the primary performance measurement is manufactured product sales. It is the TSRs responsibility to provide customers with technical services as well as training and guidance for the assigned sales representatives group with the objective to reach budgeted manufactured product sales increases for the traditional trade channel.

* As an expert in the customer driven technical features and benefits of CSM manufactured products * Trains CSM sales & management team on the features and benefits of CSM manufactured products (at NASC, local and special training meetings). * Supplies technical expertise for sales group for sales presentations and provides follow-up once the customer produces the potential products. * Provides direction and counsel on a new custom formulated product with the Research and Development Department, from concept and project brief through formulation to initial production. * Provides technical liaison services between management, production department, sales department and customers with newly developed techniques or products especially for execution of field-testing including written feedback if assigned to the project. * Provides technical liaison services to inform customers of new types, specifications, and end uses of CSM manufactured products. * New product launch partners: With an understanding of the CSM launch goals for the assigned sales group, the TSR partners with the sales group for success in new product launches by training sales team at NASC & local meetings, preparing samples for demonstration to potential customers, assisting in presentations and consulting with customers on preparation and use. * Develops in conjunction with general manager's calendar of manufactured product training at local sales meetings. * Investigates as field product expert - customer complaints regarding quality, tolerances, specifications, and delivered condition of manufactured products. Fills out the official product complaint forms secures product samples for shipment to the quality lab located in Pico Rivera, CA and/or other quality labs Globally as maybe requested and follows in general the CSM policy regarding product complaints. * Initiates routinely competitive product cuttings, selects competitive products, bakes in comparison with CSM product and writes baking reports and cross reference charts regarding product properties to share with the sales team. * Other duties will be assigned as required to service customer accounts. * Must be able to lift up to 50 pounds

* Associate's degree (A. A.) or equivalent from two-year college or technical baking school; and 4 to 5 years related wholesale or commercial baking experience and/or training; or equivalent combination of education and wholesale or commercial baking experience. Additional AIB training would be beneficial **Language Skills:** * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bi-lingual (English/Spanish; English/Cambodian) is a plus. **Required Experience** * Diploma/Certificate/Bakery Technical Training from an accredited school in baking trade required * Years of Experience: 5+ years of retail bakery production experience, including production formulation, baking and plant operations along with high customer contact required