Senior Enterprise Account Manager

Contently is a technology company that helps brands create great content at scale. We provide enterprise companies with smart technology, content marketing expertise, and vetted creative talent – journalists, photographers, designers, videographers, and all things in-between.

* Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth * Ensure clients derive maximum value from the Contently solution; the technology and the services * Prepare implementation plans and lead client on-boarding; present content strategy and annual plan, organize user training and coordinate with other Service teams allowing content production to begin as quickly after the sale as possible * Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup * Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite * Deliver weekly, monthly, and quarterly status and results presentations to internal and external teams * Regularly evaluate quality of content, managing external content creation, editorial, and strategy resources * Identify new opportunities from within existing accounts, partnering with Business Development team to aid in increasing revenue * Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems * Develop expertise in all Contently technologies; communicate long-term roadmap and represent client needs internally

* 7+ years experience in Customer Success and/or Account Management ideally in SaaS B2B environment supporting F500+ clients; demonstrated career progression based on contribution and capability; a results-oriented and data-driven approach * Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business * Confident communicator (written and oral) skills, and a demonstrated ability to work collaboratively with all levels of internal and external organizations * A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables * Business acumen, sound decision making, analytical, and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships * Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks * Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations * Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients