User Researcher

Collective Health is a technology company working to create the healthcare experience we all deserve. Founded in 2013, our team of engineers, designers, product managers, and actuaries are redefining the $1 trillion-dollar market of employer-sponsored health benefits with data-driven and people-focused products.

• Design and conduct user research to evaluate new and current products.
• Identify new opportunities to serve our members and help people navigate the healthcare system.
• Collaborate closely with designers, product managers, and engineers.
• Communicate research findings to shape our designs and help define our product strategy.
• Plan and moderate synthesis sessions to turn research insights into actionable design strategies and tactics.
• Plan and conduct A/B testing to refine our products

• An innate curiosity in how people think, behave and feel
• Strong understanding of research methods and the confidence to invent your own as needed.
• Demonstrated ability to plan and conduct research ranging from large scale studies to scrappy guerrilla style feedback.
• Ability to guide teams in parsing through large amounts of information, identify and prioritize which insights are most relevant to focus on.
• Understanding of A/B testing software is a plus but not necessary