Front Desk Supervisor

With more than 640 guest rooms, suites, and golf villas—and one of the largest indoor, multi-use exhibition and sports facilities in the upper Midwest—Chula Vista Resort is becoming the region’s premier destination for major business functions.

The Front Desk Supervisor will train all front desk personnel to create and promote a positive, lasting first impression to all arriving guests, and provide accurate information for all guest queries while maintaining a friendly, relaxing atmosphere from arrival to the time of departure.

• Greet and welcome each guest as they arrive.
• Create the highest guest satisfaction possible by insuring prompt, friendly, quality, and knowledgeable service when speaking and providing services to our guests. Help all guest service associates to have the correct information at all times.
• Mentor all guest service associates to achieve their goals, and help them with any questions they may have. Be a positive role model.
• Keep the guest services staff aware that the customer is their first priority and that they are to perform the check in and check out responsibilities consistently and accurately.
• Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
• Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them.
• Must be familiar in which departments to work with in serving the needs of our guests.
• Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.

Education:

• Required- High School Diploma

Experience:

• Required- 2 years of experience in Guest Services within a resort setting.

• Preferred- 5 years experience with RDP Win Software system. Skills, Knowledge, Abilities:

• The ability to effectively and proficiently work with staff throughout the resort is important. Must be able to train and motivate others. A positive attitude as well as a polite personality is essential.

Physical Requirements:

• Must be able to lift 20lbs.

Body Positions:

• Sitting, standing for at least 8 hour shift or more.

Body Movements:

• Walking, turning head and torso, bending arms, wrists, and fingers.

Mental Requirements:

• Mathematics:
• Must be able to do routine math calculations.

Language:

• Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.