Customer Success - Billing Specialist

Chargify is a globally-recognized leader in the Recurring Billing and Subscription Management space. Since 2009, we have delighted thousands of merchants with our ease of use, customer service, and reliability.

Chargify is looking for a new Customer Success hire to qualify, assist, and onboard inbound leads. Please submit a cover letter with your resume indicating why you would be a perfect fit for the position.

• Demonstrating software to potential customers

• Qualifying leads

• Contacting leads to set up appointments

• Responding to inbound emails and phone calls

• Managing customers and communication in Salesforce CRM

Requirements:

• Great customer service skills

• Excellent communication skills (written and verbal)

• General understanding of API’s

• Self motivated

• Detail oriented

• Travel 1-2 weeks per year for company meet-ups

Nice to have:

• Experience in the software industry (preferably at a SAAS Company)

• College degree

• Understanding of HTML and CSS

• Experience with Salesforce (or a similar CRM)

• Experience with support ticket software