Service Delivery Representative II

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband,voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network.

* Position is responsible for coordinating order processing, providing provisioning support and dispute management from QOA order entry through to Oracle order booking. * Responds to Sales Team inquiries to order CPE services for CenturyLink customers, and creates sales orders within systems. * This includes validating contractual information, and validation of other key customer information prior to keying order into the order entry system. * Partners with sales, process, legal, Pricing & Offer Management, Sales Engineers, provisioning, account management, and product to resolve ordering issues for unique customer solutions. * Occasionally handles escalations for special ordering requests and expedited order requests. * The ideal candidate will occasionally assist team leads, with completion of special projects to improve business processes.

**Basic Qualifications:** * Minimum 1-3 years related experience, and customer service experience * Problem Solving and Analytical Skills * Strong communication: listening, oral, written * Collaboration skills * Self starter * Ability to multi-task * Computer and keyboarding skills * MS Office skills (Excel, Word) * Successful completion of all Assessments and Interviews, required for this position **Preferred Qualifications:** * Understanding CPE products and service * Associates or Undergraduate degree * Telecom experience