Manager, Inbound Sales

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband,voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network.

CenturyLink has an opening for a Manager Inbound Sales and will support our growing Virtual Sales Team!

- Manage Inbound Sales and Care call center operations by providing both strategic and tactical direction, guiding the day-to-day management of employees and Supervisors. - Accountable for assigned metrics attainment for their designated call center. - Accountable for day-to-day operational decisions, strategic employee decisions, and customer service impacts which include staffing models, budgeted overhead, call routing, and directing all policies. - Responsible for meeting/exceeding sales unit (and sales effectiveness) goals for the center, as well as the motivation of the sales force to meet objectives in sales, service, and quality. - Directly supervises activities of Sales and Care Supervisors and administrative team. - Timely preparation of sales, headcount, and performance reporting. - Administration of performance management process to assist team in meeting sales and performance metrics.

- A Bachelor’s Degree in Business or a related field or equivalent in education and/or experience. - Three years of customer service, call center, or collections experience or the equivalent in training and experience is strongly preferred. - Strong interpersonal skills to build relationships with local unions, as applicable. - Must possess a strong knowledge and understanding of the call center environment and telecom industry. **Preferred Qualifications:** - Five + years of call center leadership experience - Call center sales experience