Account Operations Manager

With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.

The purpose of this position is to oversee the facility maintenance management and safety programs for a facility and manage performance metrics in accordance with account KPI's (Key Performance Indicators). * Manages planned, preventive, and corrective maintenance activities, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators). * Manages to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. * Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements. * Responsible for compliance with national and local codes and regulations. * Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc. * Responsible for identification of capital improvement projects, including cost analysis to be utilized in the preparation of capital budgets. * Administers energy management initiatives including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database. * Manages vendor performance on all existing/new regional outsource provider service contracts and ongoing administration of the RFP process to ensure best pricing and service level performance. * May assist with contract negotiations. * Oversees safety programs are implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices. * Responsible for client account inspections of all facilities. * Documents inspection report results and rectifies any issues, concerns, etc. with client. * Other duties as assigned. BAS and CMMS experience are required. * Provides formal supervision to individual employees within single functional or operational area. * Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. * Plans and monitors appropriate staffing levels and utilization of labor, including overtime. * Prepares and delivers performance appraisal for staff. * Mentors and coaches team members to further develop competencies. * Leads by example and models behaviors that are consistent with the company's values.

* High School diploma or GED (General Education Degree) required. * Bachelor's degree preferred. Min of 4 years Engineering and/or Maintenance Management related experience/training. * CHFM would be preferred. * Excellent written and verbal communication skills. * Strong organizational and analytical skills. * Ability to provide efficient, timely, reliable and courteous service to customers. * Ability to effectively present information. * Ability to respond effectively to sensitive issues. * Requires advanced knowledge of financial terms and principles. * Ability to calculate intermediate figures such as percentages, discounts, and commissions. * Conducts advanced financial analysis. * Ability to comprehend, analyze, and interpret complex documents. * Ability to solve problems involving several options in situations. * Requires advanced analytical and quantitative skills. Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. * Responsible for setting work unit and/or project deadlines. * Errors in judgment may cause short-term impact to department.