Director of Customer Insights

At CarGurus, we are all about making the online car shopping experience more transparent. We give you the data and information you need to make smart, empowered car shopping decisions.

We’re looking for an entrepreneurial Director of Customer Insights to join our Consumer Marketing team. This is a unique opportunity to make a significant impact on the multi-trillion dollar automotive industry by extending our insights regarding customer wants and needs in the automotive space and translating those insights into actionable recommendations. This is a highly collaborative role that will have an opportunity to support and influence our marketing and product strategies.

* Launch and manage a robust voice of the customer program, including NPS surveying, regular usability testing, concept testing and other insights gathering in partnership with product management and marketing * Develop rich profiles of and insights regarding the CarGurus consumer and key consumer segments to support the development of marketing and product development strategies * Lead ongoing monitoring of brand health metrics * Partner with internal stakeholders to develop actionable consumer insights to support the consumer insights needs of our PR, ad sales and dealer marketing teams. * Partner with internal stakeholders to match research objectives to the right data gathering strategies * Monitor and distribute third party research insights relevant to our audience

* Bachelor’s degree from a top school required * 7+ years of experience in market research/related fields working in a fast-paced, dynamic environment * A drive to understand consumer behavior, wants and needs and to translate research findings into actionable insights and recommendations * Expertise in a variety of consumer insights gathering approaches spanning quantitative and qualitative methods (surveying, usability testing, focus groups, 1-1 interviewing, website and customer data mining) * Excellent analytical skills, quantitative and qualitative * Excellent communication skills * Strong judgement to determine what can be accomplished through scrappy, hands-on efforts and where outside expertise should be leveraged * A team player with a highly collaborative mindset * The appetite and tenacity to roll up your sleeves and build an insights program from the ground up * Multi-national experience a plus