Enterprise Community Manager – Social Collaboration

BNP Paribas has been present in the United States since the late 1800s and currently has over 16,000 employees in North America. The region is a key hub for the Bank’s global network of 75 countries and nearly 188,000 employees.

BNP Paribas offers its clients a full range of services from investment and retail banking to asset management services.

The Enterprise Community Manager (ECM) is a champion for change and responsible for engagement and operations of Bank of the West’s social collaboration community. As the face and voice of the community, she/he works with team members across the Bank to help them use the community to become more connected, productive and engaged. The ECM balances tactical engagement and programming activities with more strategic responsibilities like planning and reporting. The ECM ensures a strong community “heartbeat” by building relationships, setting expectations, managing content and running programming. The ECM is a champion of change. Her/his super powers are empathy and execution. She/he has a special knack for:

• Understanding team member motivation, goals and challenges,
• Translating this into a strong community strategy
• Effective executing against that strategy

Strategic and Business:

• Identify, prioritize and build use cases. Manage roadmap and ongoing development of use cases including defining success metrics
• Community planning and engagement- summarize progress to execs and others
• Define policies/guidelines
• Stay current on emerging collaboration best practices, tools, technologies, and trends

Content Development:

• Develop and maintain content calendar
• Curate content (feature, promote)
• Summarize success stories
• Contribute original content regularly (blog, status updates, docs, etc.)

Engagement and People:

• Coach and train executives to engage in the community.
• Welcome and train new/existing members
• Engage team members regularly (“what you missed “email, mission development, etc.)
• Act as regular social connector: daily maintenance (check in, comment, like, recognize others, etc.)
• Moderate with diplomacy (coach on policies & etiquette, manage disputes if any arise (rare)
• Supports Corporate Functions organization

Technical:

• Design and launch community groups (including graphics)
• Provide some technical support
• Help oversee technical roadmap and BAU
• Analyze metrics, report to team and make adjustments

• High School Diploma or GED required
• Bachelor’s Degree
• 10 or more years of experience working on digital initiatives in a corporate environment.
• 5 – 7 years community management experience
• Strong project management skills
• Excellent communication skills, both written and verbal
• Strong presentation skills
• Training/educational expertise a plus
• Understanding of community best practices