Health Coach RN

For more than 80 years, Blue Cross and Blue Shield of Minnesota has been dedicated to providing quality, cost-effective health plans and unique health programs. We do this through innovation, leadership, community involvement and by staying true to our mission of making a healthy difference in people’s lives.

The Health Coach RN is a critical component of BCBSMN Integrated Health Management team as the primary clinician providing condition and case management services to members. The position exists to support member needs across the continuum of care by leveraging member partnership, case and disease management processes, skill sets and tools.

- Receives referral and/or reaches–out to member and leverages clinical knowledge, motivational interviewing and behavioral modification techniques. - Conducts comprehensive clinical assessments; Gathers, analyzes, synthesizes and prioritizes member needs and opportunities. - Collaborates and communicates with the health care team; e.g. member, family, designated representative, health care provider on a plan of care that produces positive clinical results and promotes high–quality, cost effective outcomes. - Identifies relevant BCBSMN and community resources and facilitates warm program and network referrals. - Monitors and evaluates plan of care over time. - Ensures member data is documented according to BCBSMN application protocol and regulatory standards. - Maintains outstanding level of service at all points of customer contact. - Understands broad–based goals of assigned market segment(s) including clinical and service availability - Collaborates and coordinates with team members to facilitate day to day functions and enhance the overall operation of the department.

- Registered nurse with current MN license and with no restrictions - 3 years relevant direct clinical care experience - If not currently CCM, then eligible to prepare for CCM in 2 years in the position. - Excellent communication skills - Excellent conceptual thinking skills - Excellent relationship management skills - Excellent organizational skills - Computer application proficiency - Flexibility to work varied hours **Preferred Qualifications:** - 1+ years of managed care experience; e.g. case management/health coach, utilization management and/or auditing experience - Outstanding telephonic skills