Technical Support and Implementation Specialist

Bizzabo is the world’s first event success platform. It helps organizers create successful events by empowering them to build amazing websites, sell tickets, grow communities, go mobile and maximize event experiences - using a beautiful, user friendly platform. Bizzabo is used by thousands of conference organizers from around the globe.

As a Technical Support & Implementation Specialist, you will be an integral part of the Customer Success Team. You’ll work with the Customer Success Managers, Product team, and R & D team to drive event success for our customers. You’ll make customers happy, solve complex problems, and otherwise increase the value Bizzabo delivers to their organization.

**Make Customers Happy** * Support customers with their on-boarding process to Bizzabo * Work with customers to complete technical implementation projects * Provide support via email, chat, phone and support system. **Solve Complex Problems** * Manage and resolve technical support tickets * Partner with Customer Success Managers to resolve customer challenges * Partner with product and R&D teams to resolve tech issues * Partner with product to reflect customers needs Manage FAQ and document new processes **Innovate & Grow** * Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth * Attend and present at conferences and events * Learn from others and develop yourself as a customer service pro

* 1-2 years experience in a successful customer support role * Someone who LOVES talking to people * Great communicator who can easily explain complex issues * Working knowledge of JavaScript, CSS, HTML, and APIs * Familiarity with HTML, jQuery, CSS, Java, Jira, Desk, Zendesk * Goal-oriented, motivated, and able to adapt quickly * High level of organization and a great attention to detail * Uses a great sense of humor to overcome any obstacle