Manager of Information Technology


(Cambridge, Massachusetts)
Full Time
Job Posting Details
About Biogen
Biogen (NASDAQ: BIIB) is a biotechnology leader that discovers, develops and delivers innovative therapies to improve the lives of patients with neurodegenerative diseases, hematologic conditions and autoimmune diseases. Patients worldwide benefit every day from our medicines for multiple sclerosis (MS) and hemophilia.
The Manager/Sr Manager will play a critical role towards ensuring the usability, availability and reliability of Biogen’s suite of applications for Research and Development. These applications are critical to enabling scientists from Early Discovery through Clinical Operations. Subject matter ranges across sample and inventory management, data management and analysis, modeling and visualization, and regulatory filings and clinical trial management.
* Drive the implementation of the IT vision and strategy for R&D * Coordinate incident management and drive resolution. * Develop and maintain Support and Service models for a variety of production applications. * Manage routine maintenance tasks and systems administrative activities to ensure reliable and effective operation of the search platform and search based application portfolio. * Manage production deployment of research application patches and upgrades. * Sustain Software Development Life Cycle (SDLC) management through routine systems health assessment, maintenance of high quality documentation, and real time license management. * As a member of a global IT team, participate in problem resolution related to application issues across business units and regions; this includes working with business colleagues, business-facing IT colleagues, infrastructure teams, external partners, and/or vendors. * Create and maintain an informational IT “knowledge base” containing documentation of applications, policies, procedures, infrastructure, and other critical technology assets. * Collaborate with Managed Service Provider (MSP) partners responsible for IT core support services and operations as required. * Demonstrate excellence in customer care, assurance and service quality; ensure all appropriate Service Level Agreements (SLAs) in core service metrics are met or exceeded. * Ensure change management processes are continuously followed to maintain a stable production environment.
Ideal Candidate
The ideal candidate will possess an accomplished professional track record combined with exceptional technical acumen, excellent written and verbal communication skills, and a demonstrated potential to continually grow into new responsibilities. She/he must be a self-motivated team player who is coachable, flexible, resilient, and comfortable working under high pressure with multiple deadlines and minimal supervision in a dynamic application environment. **Qualifications** * 10+ years R&D application/platform management experience, 5+ years collaborating closely with and/or managing technical IT teams. * Demonstrated experience developing application support models * Direct experience working with offshore support personnel and outsourced service providers * Direct experience supporting researchers and scientists in the biotech, academic, and/or pharmaceutical industries. * Working demonstrable knowledge of the following topics: * Regulatory affairs * Clinical trial management * Pharmacovigilence systems * System validation * Systems administration, monitoring, performance tuning, and scripting under Windows and UNIX. * Change management, issue tracking, and incident analysis. * Exceptional analytical, problem-solving, and troubleshooting abilities. * Strong written and verbal communication skills. **Education** * BA/BS in computer science, engineering or related technical disciplines
Compensation and Working Conditions
Reports to IT Infrastructure and Operations


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