Application Support Engineer

Billtrust™ is the inventor of payment cycle management. Billtrust’s Quantum Payment Cycle Management solution accelerates cash flow by automating invoice delivery, invoice payment, and cash application. Companies can improve operational efficiency throughout the invoice-to-cash process with electronic invoicing and payments in a flexible, cloud-based solution.

You will be responsible for the development of data parsers and script logic to extract data from client files into the Billtrust platform, along with the design of customer bill templates to meet client requirements. Work requests will consist of new builds, enhancements, and complex issue resolution. As an Application Support Engineer, you will have the opportunity to be a key technical partner for new client implementations as well as modifications for existing clients.

• Develop solutions with an eye towards efficiencies and repeatability so as to improve the turn-around time and quality of the team’s output
• Write Python scripts to parse and apply business logic to client data
• Design and develop templates for the layout of client bills
• Write custom reports and perform data manipulation through SQL scripts
• Perform analysis and resolution for assigned cases in a timely and high-quality manner
• Collaborate with Project Managers to analyze and clarify requirements
• Contribute to our knowledge management repository
• Recommend best practices, answer questions regarding feasibility issues, and serve as a subject matter expert on mapping and templating to support Client Services, Professional Services, Sales, Business Development and Marketing
• Function as a “go-to” person for more complex and/or client-sensitive mapping/templating projects and issues
• Identify opportunities to improve processes, automation, and tools within the Application Support team

• Demonstrated ability to develop scripts in Python or a similar scripting language such as PHP, Perl or Shell; 1+ year of relevant experience in a fast-paced, product-centric environment ideal
• Ability to perform data analysis and develop SQL database queries
• Effective in communicating with cross-functional and distributed teams
• Energy, creativity, attention on detail, and an ability to learn quickly
• User Interface (UI) development experience nice-to-have
• Report writing experience nice-to-have
• Prior experience with Agile techniques nice-to-have