UX Designer

BetterCloud is the first unified SaaS management platform, enabling IT to manage and scale best-in-breed SaaS application environments. Every day, thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, and orchestrate complex actions across SaaS applications.

We are looking for an all-star UX designer to join our product team and help define the strategy for our BetterCloud product. This means gaining empathy with early stage user feedback, stakeholder interviews, analyzing data from customer service and business intelligence, leading idea generation exercises, defining the goals and strategy, designing solutions, and validating the designs through user feedback.

* Understand what our users are doing and why – Analytics, competitive analysis, interviews, A/B testing, and research support. * Define problems and opportunities – Combine analysis of our user with business needs to form stories and plan solutions. * Create and show solutions – Strategy, wireframes, flowcharts, prototypes, feature matrices, designs, etc. * Iterate based on “validated learning” – Usability, interviews, and more designs – often in collaboration with our researcher. * Deliver and follow through – Launch ideas (e.g. final wires, detailed flows, error states, etc) and assist in post launch analysis with our analytics and researcher.

* 5+ years as UX designer, information architect, interaction designer, program manager, visual design, or similar * Serious passion for user-centered design * Both a conceptual thinker and a detailed designer * Knows the difference between a project goal and a requirement * Experience working collaboratively in a fast-paced environment * Experience and examples creating websites and software applications * Examples of high-level strategy and product visions * Examples of highly detailed wireframes and designs * Examples of easily digestible story-based solutions * Examples of both quantitative and qualitative based decision making * Can prototype your ideas – whether high or low fidelity using the Adobe Suite, HTML, Axure or other prototyping tool