Developer Success Engineer

Auth0 is a cloud service that provides a set of unified APIs and tools that instantly enables single sign-on and user management for any application, API or IoT device. It's modern identity infrastructure, built for developers. Auth0 provides open source SDKs for all popular platforms, all popular operating systems, all popular devices and all popular programming languages. It allows connections to any identity provider from social to enterprise to custom username/password databases.

Auth0 Customer Success team's mission is to do everything needed to make a customer successful with our products, in all stages of their relationship with us: evaluation, adoption, and use. As a Developer Success Engineer, you are an expert developer who plays a key role in delivering a seamless experience to developers around the world exploring and consuming our product. Not only will you help them integrate Auth0 into their solutions, but you will also be shaping how Auth0 is perceived by the developer community.

* Interact with developers around the world to help them integrate Auth0 into their products and solve technical issues they run into, through different channels such as email, forums, and conference calls * Provide feedback to the engineering teams on how to improve our product and customer experience * Track, triage and follow up on customer support requests throughout their life-cycle * Measure and communicate to the company the progress of the support team * Improve the product documentation to increase user adoption * Build proof of concept and sample applications * Innovate on how support is provided and conceived. Bring innovative, state-of-the-art ideas to optimize our processes, tools, etc. and ultimately, our users’ experience * Mentor new team members

* Are self-motivated, quick learners, fast researchers, and hungry to improve their technical skills * Love to code and solve technical issues varying in complexity and technology. Are good at empathizing with developers and have experience with troubleshooting environments * Have excellent written and verbal communication skills (English) and are passionate about talking to customers * Enjoy writing and teaching, are capable of explaining complex concepts in easy-to-understand language * Have experience and are comfortable with a remote working environment * Love to contribute to the open source community * BA/BS in Computer Science * Fluent communication in languages other than English and Spanish * Knowledge of Auth0 products, other languages, frameworks, and mobile platforms