Customer Service Representative

At August, we believe that the door to the home isn’t just about keeping the bad guys out. It’s also about letting the right people in—at the right times, on the right terms, and always under the homeowner’s control.

Our commitment is to design products and services that let everyday people monitor and manage entry into their homes from wherever they are. We’ve designed a thoughtful system of products and services that equally delight and comfort.

August is looking for a Customer Support Representative to join our growing team. The position will be responsible for engaging with our customers and making sure that each interaction results in a happy customer. The ideal candidate will be highly personable, organized, proficient with common office tools such as spreadsheet and document software, and a quick learner.

• Answer phones and provide outstanding support
• Provide support through ticket management system (desk.com)
• Track and respond to social media (Twitter, FB, Instagram, Pinterest, etc.)
• Customer follow up on issues reported
• Report bugs reported by customers, escalate as necessary
• Close out bug reports that are fixed and provide feedback to customer
• Process returns

• 1-3 years experience as a CSR
• Flexible schedule, hours of operation are Monday - Friday 6:30AM - 8PM and Saturday - Sunday 9AM - 6PM
• Strong interpersonal and communication skills
• Desire to contribute actively in a fast-moving startup, working cross-functionally
• Strong attention to detail
• Strong understanding of hardware technology
• Proficiency with common office software and social media - Google Docs, Excel, Dropbox, Facebook and Twitter